TThese Terms & Conditions (“Terms”) apply to the HSB Bites loyalty programme (“HSB Bites” or the “Programme”) operated by Saravanaa Bhavan Croydon (“Saravanaa Bhavan”, “we”, “us” or “our”).
By registering for, accessing or participating in HSB Bites, you agree to these Terms.
HSB Bites is our loyalty programme designed to reward customers when they dine with us.
Members can earn HSB Bites (“Bites”) on eligible purchases and redeem accumulated Bites against eligible purchases, subject to these Terms.
Membership is free.
HSB Bites is currently available at Saravanaa Bhavan Croydon. We may introduce the Programme at additional participating locations in the future.
To join HSB Bites, you must:
Membership is limited to one account per person.
Each membership is personal to the registered Member and cannot be transferred, sold, assigned or shared with another person.
Employees, directors and contractors of Saravanaa Bhavan Croydon and its group companies, and their immediate families, are not eligible to participate unless otherwise expressly permitted by us.
We reserve the right to refuse, suspend or cancel a membership where we reasonably suspect fraud, misuse, duplicate accounts or a breach of these Terms.
You can register for HSB Bites through our website, QR code or any other registration method we make available.
You must provide accurate information when registering and keep your details up to date.
You are responsible for keeping your account information and login credentials secure and should notify us if you believe your account has been accessed or used without your permission.
The standard earning rate is:
£15 of accumulated Qualifying Spend = 1 HSB Bite
For the purpose of calculating HSB Bites, Qualifying Spend means the eligible amount after deducting VAT and any other applicable taxes, as well as any other excluded amounts listed below.
Your Qualifying Spend is cumulative.
If your Qualifying Spend does not reach the next £15 threshold, the remaining balance will be retained in your HSB Bites account and automatically added to the Qualifying Spend from your next eligible purchase.
Example: If your Qualifying Spend is £20, you will earn 1 HSB Bite, and the remaining £5 will stay in your account. If your next Qualifying Spend is £10, the accumulated balance will reach £15 and you will earn your next 1 HSB Bite.
Qualifying Spend does not include:
Bites will normally be added to your account after the relevant transaction has been successfully completed.
If a transaction is subsequently refunded, cancelled or reversed, the corresponding Qualifying Spend and any Bites earned from that transaction may be adjusted or deducted from your account.
To earn Bites, you must identify your HSB Bites membership using your registered mobile number, email address, membership ID or another approved identification method before the transaction is completed.
Where Qualifying Spend or Bites have not been credited because membership details were not provided at the time of purchase, we may, at our discretion, add the missing Qualifying Spend or Bites upon presentation of a valid receipt and proof of membership.
New eligible Members will receive:
5 HSB Bites as a joining bonus.
The joining bonus is available once per eligible person.
Creating multiple accounts, using multiple mobile numbers or email addresses, or otherwise attempting to claim more than one joining bonus is not permitted.
We reserve the right to withdraw joining bonuses or suspend accounts where we reasonably suspect misuse.
Eligible Members receive:
5 HSB Bites for their birthday.
Birthday Bites will normally be credited at the beginning of the Member’s birthday month and will be valid for 30 days from the date they are credited.
To receive Birthday Bites, Members must have provided a valid date of birth in their HSB Bites account.
Birthday Bites are available once per calendar year and cannot be transferred or exchanged for cash.
We may introduce additional eligibility requirements for Birthday Bites from time to time.
From time to time, we may offer Members opportunities to earn additional Bites through special promotions.
These may include:
Each promotion may have its own eligibility requirements, dates, participating times, Qualifying Spend requirements, menu exclusions, Bite validity periods or other conditions.
These additional conditions will be communicated as part of the relevant promotion.
Unless expressly stated otherwise, bonus or promotional offers cannot be combined with another HSB Bites promotion.
We may introduce, modify, extend or withdraw promotional offers at our discretion.
For redemption purposes:
1 HSB Bite = £1 of redemption value.
HSB Bites are promotional loyalty rewards. They are not legal tender and have no cash value outside the HSB Bites Programme.
Bites cannot be:
9.1 First Redemption
Before a Member can redeem HSB Bites for the first time, they must have accumulated a minimum balance of:
20 HSB Bites
Once a Member has accumulated 20 HSB Bites, their account becomes eligible for redemption.
The 20-Bite requirement is a one-time first-redemption threshold. Once this threshold has been reached, the Member will not be required to accumulate 20 Bites again before making future redemptions.
9.2 Maximum Redemption
Members may redeem a maximum of:
10 HSB Bites per eligible transaction
As 1 HSB Bite = £1 of redemption value, the maximum redemption value is £10 per eligible transaction.
For example, when a Member reaches 20 Bites for the first time, they may redeem up to 10 Bites (£10) on an eligible transaction. Any remaining Bites will stay in their account and can be used on future eligible transactions.
After the initial 20-Bite threshold has been reached, Members may redeem their available Bites on subsequent eligible transactions without having to rebuild their balance to 20 Bites, subject to the maximum redemption limit of 10 Bites per transaction.
Any Bites not redeemed will remain in the Member’s account, subject to the applicable expiry rules.
When Bites are redeemed, their redemption value will be applied against the eligible amount payable on the bill, inclusive of applicable VAT or other taxes.
Bites may only be redeemed in whole Bites.
Members must identify their HSB Bites account before completing the transaction in which they wish to redeem Bites.
No cash change or cash equivalent will be given for Bites.
Unless specifically stated otherwise, Bites cannot be combined with other discounts, vouchers, promotional offers or rewards.
Where Bites are used towards a purchase, new Bites will only be earned on the remaining eligible amount actually paid by the Member.
For the purpose of earning new Bites, the Qualifying Spend will be calculated after deducting:
We may apply reasonable restrictions to redemption, including exclusions relating to certain menu items, promotions, days, times or transaction types.
HSB Bites cannot currently be redeemed through third-party delivery platforms unless expressly stated otherwise.
All menu items and rewards are subject to availability.
Where an item is unavailable, we are not obliged to provide that specific item solely because a Member has sufficient Bites to redeem against it.
We may change eligible menu items, redemption requirements and promotional rewards from time to time.
Your HSB Bites account is designed to reward active Members.
Unless otherwise stated as part of a specific promotion, your standard Bites will expire if there has been no Qualifying Purchase on your account for 12 consecutive months.
Promotional Bites, including Birthday Bites, may have shorter validity periods. Any different expiry period will be communicated as part of the relevant offer.
We may send reminders before Bites expire, but these reminders are provided as a courtesy. Failure to receive an expiry reminder does not extend the validity of your Bites.
Expired Bites cannot normally be reinstated.
If a transaction on which Bites were earned is subsequently refunded, cancelled or reversed, the corresponding Qualifying Spend and any Bites earned may be removed or adjusted.
If the removal of Bites results in an adjustment to the Member’s accumulated Qualifying Spend balance, we may make the corresponding adjustment to that balance.
If Bites were used as part of a transaction that is subsequently refunded, we may determine how the redeemed Bites are reinstated based on the circumstances of the transaction and our applicable refund policy.
Cash will not be provided in place of Bites.
HSB Bites is intended for genuine personal use.
You must not:
Where we reasonably suspect fraud, abuse or misuse, we may investigate the activity and temporarily freeze the relevant account.
Where appropriate, we may deduct incorrectly awarded Bites, adjust accumulated Qualifying Spend, cancel rewards, suspend or terminate membership and take any other reasonable action necessary to protect the Programme.
Serious fraudulent activity may be reported to the relevant authorities.
You may cancel your HSB Bites membership at any time by contacting us at:
Once your membership is cancelled, you will no longer be able to earn or redeem Bites.
Any unused Bites, accumulated Qualifying Spend or rewards may be forfeited when your membership ends, except where applicable law requires otherwise.
We may suspend or terminate your membership where we reasonably believe that you have:
Where your account is terminated, unused Bites, accumulated Qualifying Spend and rewards may be cancelled, subject to applicable law.
We may update or change HSB Bites from time to time.
Changes may include:
Where a change materially affects Members, we will provide reasonable notice where appropriate through the HSB Bites website, email, WhatsApp or another suitable communication channel.
We may also suspend or discontinue HSB Bites. Where reasonably practicable, Members will be given notice and an opportunity to use existing Bites before the Programme closes.
We process personal information in connection with HSB Bites, which may include your name, mobile number, email address, date of birth, membership details, Bite balance, accumulated Qualifying Spend and transaction history.
We use this information to:
We may send service communications that are necessary to operate your HSB Bites membership, including account information, Bite balances, expiry information and important changes to the Programme.
Marketing and promotional communications will be sent in accordance with applicable UK data protection and electronic communications laws. Where required, we will obtain the appropriate consent.
You can opt out of marketing communications at any time using the unsubscribe or opt-out method provided in the relevant communication or by contacting us.
Opting out of marketing communications will not cancel your HSB Bites membership, although you may still receive essential service communications relating to your account.
For more information about how we collect, use and protect your personal information and your rights under UK data protection law, please see our Privacy Notice.
We will take reasonable steps to keep HSB Bites available and operating correctly, but uninterrupted availability cannot be guaranteed.
The Programme may occasionally be unavailable because of maintenance, technical problems, internet or telecommunications failures, third-party system outages, cyber incidents or circumstances beyond our reasonable control.
Where a technical error causes Bites or accumulated Qualifying Spend to be incorrectly credited or deducted, we reserve the right to correct the relevant account so that it reflects the intended position.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we will not be responsible for indirect or consequential losses resulting from participation in HSB Bites or for losses caused by circumstances beyond our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
These Terms and any dispute or claim arising from HSB Bites are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes relating to the Programme, subject to any mandatory rights available to consumers living elsewhere in the United Kingdom.
Before commencing formal proceedings, we encourage you to contact us so that we can try to resolve the matter.
These Terms, together with our Privacy Notice and any additional terms applying to individual promotions, form the rules governing your participation in HSB Bites.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
Your HSB Bites membership and Bites are personal to you and cannot be assigned or transferred.
These Terms are written in English. If we provide a translated version and there is any inconsistency, the English version will prevail.
If you have any questions about HSB Bites, your account or these Terms, please contact:
HSB Bites – Saravanaa Bhavan Croydon
Email: hsbcroydon@saravanabhavan.com
Phone: 020 3355 7755
Address: 69–71 South End, Croydon, CR0 1BF
Website: https://saravanaabhavanuk.com