This Privacy Policy explains how Saravanaa Bhavan Croydon (“Saravanaa Bhavan”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you register for or use the HSB Bites loyalty programme (“HSB Bites” or the “Programme”).
We are committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
This Privacy Policy should be read together with the HSB Bites Terms & Conditions and any other privacy or cookie notices displayed on our website.
For the purposes of UK data protection law, the data controller responsible for personal information collected through HSB Bites is:
Registered Company Name: SB Croydon Ltd>
Trading as: Saravanaa Bhavan (Croydon)
Company Number: 16462372
Registered Address:
79 College Road,
C/O AJ Shah & Company,
Room 312A, Harrow,
Middlesex - HA1 1BD
Restaurant Trading Address:
69–71 South End
Croydon, Surrey
CR0 1BF
Email: hsbcroydon@saravanabhavan.com
Phone: 020 3355 7755
The data controller determines how and why your personal information is used.
Depending on how you interact with HSB Bites, we may collect and process the following categories of personal information.
Account & Identity Information
Contact Information
HSB Bites Information
Transaction Information
When you identify yourself as an HSB Bites Member during a transaction, we may collect information relating to that transaction, including:
We do not ordinarily need to store your full payment card details as part of your HSB Bites membership. Card payments are processed through the relevant payment service provider.
Communications
We may retain information about communications between you and us, including:
Technical Information
Further information about cookies and similar technologies may be provided in our Cookie Policy or cookie notice.
We may collect your personal information when you
From systems and service providers used to operate HSB Bites.
We may use your personal information to operate your HSB Bites Account and this includes:
We may use your information to:
We may use personal information to identify, investigate and prevent:
Improve HSB Bites and Our Services
We may analyse information about how Members use HSB Bites to understand:
Providing your date of birth is required if you wish to receive Birthday Bites. If you provide your date of birth, we may use it to determine your eligibility for Birthday Bites and other birthday-related HSB Bites benefits.
We may also use your birthday information to send you relevant birthday communications or offers where permitted by law and in accordance with your marketing preferences.
If permitted by applicable law, we may use your contact information to tell you about:
Marketing communications may be sent through channels such as:
Where consent is required by law, we will ask for your consent before sending marketing communications. Joining HSB Bites does not automatically mean that you must receive marketing communications. You can opt out of marketing communications at any time by:
Opting out of marketing communications will not cancel your HSB Bites membership.
You may continue to receive essential service communications relating to your membership, such as important account information, Bite balances, expiry notifications, security information or changes to HSB Bites.
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:
Performance of a Contract
We process certain information because it is necessary to provide HSB Bites to you in accordance with the HSB Bites Terms & Conditions. This includes administering your account, calculating Bites and processing redemptions.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.These interests may include:
Consent
Where required, we may rely on your consent, particularly for certain electronic marketing communications or non-essential cookies. Where processing is based on consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Legal Obligations
We may process personal information where necessary to comply with legal, regulatory, accounting, tax or other obligations.
We may use information about your HSB Bites activity and transactions to better understand how Members use the Programme.
For example, we may use information about your previous purchases, Bite activity or engagement with promotions to understand which offers or communications may be more relevant to you.
Where required by law, we will obtain appropriate consent before using personal information for direct electronic marketing. We do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects on you unless permitted by law and appropriate safeguards are in place.
We may share personal information with trusted third parties where necessary to operate HSB Bites and our business. These may include providers of:
These organisations may process personal information on our behalf and are required to handle it appropriately and securely.
We may also share information with:
We do not sell your personal information to third parties.
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection as required by UK data protection law.
Depending on the destination and circumstances, these safeguards may include:
You may contact us if you would like further information about safeguards relating to international transfers of your personal information.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, regulatory, tax, fraud-prevention and reporting requirements.
While your HSB Bites membership remains active, we will normally retain the information required to operate your account.
If you cancel your membership or your account is closed, we may retain certain information for a reasonable period where necessary to:
Where information is no longer required, we will delete or anonymise it in accordance with our data retention practices.
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is limited to employees, contractors and service providers who need access for legitimate business purposes and who are subject to appropriate confidentiality and security obligations.
No internet-based or electronic system can be guaranteed to be completely secure. You are responsible for keeping your HSB Bites account credentials secure and should contact us if you suspect unauthorised use of your account.
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
Access
Ask for a copy of the personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete personal information.
Correction
Ask us to correct inaccurate or incomplete personal information.
Restriction
Ask us to restrict how we use your personal information in certain circumstances.
Object
Object to certain processing based on legitimate interests. You have the right to object to the use of your personal information for direct marketing at any time.
Data Portability
Request certain personal information in a structured, commonly used and machine-readable format where applicable.
Withdraw Consent
Withdraw consent at any time where we rely on your consent to process personal information.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact:
hsbcroydon@saravanabhavan.com
We may need to verify your identity before responding to a request.
You may request closure of your HSB Bites account at any time by contacting us.
Closing your account will stop you from earning or redeeming HSB Bites and may result in the loss of unused Bites, accumulated Qualifying Spend and other Programme benefits in accordance with the HSB Bites Terms & Conditions.
Account closure does not necessarily mean that all personal information will be deleted immediately.
We may retain information where required or permitted by law, including for accounting, tax, fraud-prevention, dispute resolution and legal purposes.
Our website may use cookies and similar technologies to:
Where required, we will obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie controls provided on our website.
Further information may be provided in our Cookie Policy or cookie notice.
The HSB Bites website or communications may contain links to third-party websites or services. Those third parties are responsible for their own privacy practices. We encourage you to review their privacy policies before providing personal information to them. We are not responsible for the privacy practices of independent third-party websites or services.
HSB Bites is intended for individuals aged 18 years or over. We do not knowingly register children under 18 as HSB Bites Members.
If we become aware that an account has been created by someone who does not meet the Programme's age requirement, we may close the account and take appropriate steps regarding the associated personal information.
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information about how to make a complaint is available from the Information Commissioner’s Office.
We may update this Privacy Policy from time to time to reflect:
Where appropriate, we will notify Members of significant changes through the HSB Bites website, email, WhatsApp or another suitable communication channel.
The latest version of this Privacy Policy will be published on the HSB Bites website with the date it was last updated.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact:
HSB Bites – Saravanaa Bhavan Croydon
Address: 69–71 South End, Croydon, CR0 1BF
Phone: 020 3355 7755
Email: hsbcroydon@saravanabhavan.com
Website: saravanaabhavanuk.com